At Nucleic Health Innovations Pvt Ltd, we are committed to protecting your personal, medical, and digital privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our diagnostic services, website, and healthcare systems. By using our services including MRI, DEXA, or any diagnostics, you agree to the practices described in this policy.

We may collect personal and health-related information in the following ways:

• When you book an appointment (online, in-person, or by phone)
• When you complete registration or consent forms
• Through referrals from physicians or healthcare providers
• When you interact with our website or digital systems

Your data is used strictly for healthcare-related purposes, including:

• Booking and managing diagnostic appointments
• Conducting MRI, DEXA, and other imaging procedures
• Creating and delivering diagnostic reports
• Coordinating with referring physicians or hospitals
• Internal audits and quality assurance
• Maintaining regulatory-compliant medical records
• Addressing feedback, legal inquiries, or compliance needs

Note: We do not use your data for marketing purposes without your explicit prior consent.

By using our services, you provide informed consent for us to collect, process, and store your personal and medical information. For uses such as research or third-party sharing, we will obtain explicit written or digital consent.

We take data security seriously and implement the following safeguards:

• Encrypted storage and secure servers
• Access-controlled systems (authorized personnel only)
• Firewalls, antivirus software, and intrusion detection systems
• Routine data backups and security audits
• Compliance with NABH, AERB, and applicable health regulations
• Regular staff training on data privacy protocols

We retain your data for a minimum of 3 years, in accordance with regulatory requirements. In some cases, data may be retained longer for:

• Legal compliance
• Medical record traceability
• Quality assurance or legal defense purposes

When data is no longer needed, it is securely deleted or destroyed.

You have the right to:

• Access your personal and medical records
• Request corrections to inaccurate or outdated information
• Withdraw consent (where legally applicable)
• Request deletion of your data, subject to legal obligations

To make a request, contact us at:
Email: info@nucleichealth.com
Phone: +91 82818 14499

In the event of a data breach, we will:

• Identify and contain the breach
• Assess the impact
• Notify affected individuals and authorities (as required)
• Implement corrective measures to prevent recurrence

We maintain a formal incident response protocol to address security events.

Our website may link to or include services provided by third parties, such as payment gateways or analytics tools. We encourage you to review the privacy policies of these providers separately.

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updates will be posted on our website. Continued use of our services implies acceptance of the latest version.

If you have any questions or concerns about this policy, please contact our Data Protection Officer:
Nucleic Health Innovations Pvt Ltd
Holy Cross Hospital Campus, Kottiyam, Kollam – 691571, Kerala, India
Email: healthnucleic@gmail.com
Website: www.nucleichealth.com